2025 HOUSE RULES FOR KAPULANIKAI
SHAREHOLDERS & GUESTS

Code of Conduct:

Respect and Courtesy

Shareholders and guest must always treat others, including staff, guests, and fellow shareholders, with respect and courtesy. Disrespectful behaviour towards anyone is not tolerated.

Constructive Feedback

Please direct any concerns or feedback to management through private channels such as approaching the manager directly to provide your feedback or submitting in writing via email. Public complaints or disruptive behaviour are not acceptable. Management is committed to addressing and resolving issues efficiently and discreetly.

In the event of intoxication, rudeness, or disruptive behaviour towards our team or other shareholders or guests, the manager reserves the right to kindly ask you to leave and has the support of the Board to do so as needed.

Arrival:

Upon arrival, all shareholders and guests must check in. Please review the Welcome Binder in your suite and fill out the arrival form within 1 day of your arrival, including your licence plate number. Please put your check-in form in the mailbox on the front of the manager’s on-site office at the back of the parking lot. Thank you for your kokua!

On-site management may not be on the property when you arrive. You will find their contact numbers posted in the office window and in the Welcome Binder in your suite.

IF YOU HAVE A MEDICAL – FIRE – POLICE EMERGENCY DIAL 911 IMMEDIATELY

YOU ARE AT 73 W. KAPU PLACE, KIHEI

Access your unit using the instructions and electronic key code you were given prior to arrival. If you use the physical key in the lock box we strongly recommend that you return the key to the lock box immediately after your initial entry. There are important additional instructions and forms to complete – find them in the welcome binder.

Late night arrivals: if you arrive late at night, please be mindful of other guests and do your best to be quiet. Please keep talking and other noise (luggage, cars) to a minimum. Thank you! Makes a big difference on our small property.

Check in / out:

Check in: 5 pm; Check out: 9 am. We recognize that this is an extremely early check out time and a late check in time, and are actively seeking additional resources so as to adjust these hours.

In the meantime, It is imperative that all guests and shareholders respect these timelines since we have a very small window to clean and prepare for the next guests.

Please feel free to relax on the lanai if you arrive early.

Please do not bother the hardworking cleaning staff or ask for early entry or late departure; they are working hard to get you into your suite as soon as possible.

Quiet Hours:

10 pm – 7 am. Please use your indoor voices and refrain from loud TVs or loud music between these hours.

General Noise

TVs, radios, music, videos, etc. should not be so loud that you can hear them outside of the unit. Use your indoor voices during quiet hours. Your discretion will be greatly appreciated by all guests.

2nd Floor Guests: please be mindful of your neighbours below you. Do not drag chairs or other furniture. Remove your foot wear when you are in the unit.

Linen Exchange:

Linen exchange is every Saturday morning. Please review the linen change form, how to request linens and what to do with dirty linens – this form must be returned to the office by Thursday so we can order fresh linens for you.

Laundry / Laundry Facilities

Our laundry room is located on the south end of the building to the left of Unit 1, down the flight of stairs by the BBQs. Washers/dryers are available for guest use free of charge on a first-come, first-served basis. Laundry soap and dryer sheets are also provided. Please be considerate of others and promptly rotate and remove your laundry from the machines when finished. Remember to clean the lint trap and tidy the folding table if necessary.

You will find two (2) tabletop ironing boards and irons in the laundry room to use in your unit. Please return promptly them when finished.

Lanai Etiquette:

All shareholders and guests have an equal right to use all the amenities that Kapulanikai offers.

Do not “claim” the shared lanai tables and chairs as your own. Do not leave your beach towels, dishes, cups or food to “hold” the space at the table or on the chairs.

The lawn furniture is for all guests to enjoy. You may move the chaise lounge and tables to other areas on the grass, however it is your responsibility to return the chairs and tables to the original row area on the lawn.

Linens, pillows, blankets, etc., are not for outside use; do not use designated interior linens and towels outdoors. Please do not shift or move linens from one unit to another.

Please feel free to pick the limes, mangoes and bananas; sometimes they’re picked and left on the front lanai for sharing.

Tiki Torch Lights

We have beautiful gas tiki torch lights that guests enjoy in the evenings. The main on/off gas valve for the tiki torch lights is located on a short wood post at the south end of the property in the grass just outside of the pool gate.

Instructions on how to light the tiki torches are included in the welcome binder in your suite.

Guests that turn on and light the torches are responsible to ensure that the tikis are turned off at the end of the night. If you are unable to do this, please make arrangements with another guest to ensure that the torches are turned off.

Grilling / Shared BBQs:

There are 2 gas BBQ grills for guest use. Both are located along the south wall of the property near Unit 1 and the stairs that go down to the laundry room.

The main on/off valve for the grills is located between the grills, on the concrete wall. Please ensure the grill and the gas is turned off after each use. You will find your own individual grill brush for cleaning, along with metal tongs and a spatula for cooking, in your unit above the refrigerator. Please be considerate of the next chef and brush clean the cooking surface when you’re done.

Smoking:

Kapulanikai is a totally smoke free facility. This includes smoking of all kinds including vapes. If you must smoke, there is a designated smoking area just outside of the entrance to the property. There is a bench for your comfort and a container
to place your cigarette butts.

Smoking is totally prohibited in the units, lanais, walkways, community patio including the tables and chairs, pool area, barbecue area, parking lot and the front lawn.

Occupancy:

Be aware that occupancy is limited to four (4) persons. This includes children of all ages. All children regardless of age are considered in the occupancy – 4 people regardless of age due to configuration and fire regulations.

Interior Furniture & Furnishings

Do not take any interior furniture outdoors. This includes moving chairs and tables out to the lanai or pool deck. Do not remove any linens, pillows, blankets, etc., or use designated interior linens and towels outdoors. Please do not shift or move linens from one unit to another.

Electric Vehicle Charging

As of December 2024, we are not able to extend EV (Electric Vehicle) charging service to guests.

Portable Air Conditioners

As of December 2024, we do not allow portable air conditioners of any kind in the units.

Trash & Recycling:

Please do not leave any open food items on the counter and please bring you trash to the dumpster daily. This will help with ants, roaches and other pests. Each unit has monthly pest control.

Please no wish-cycling or should-cycling! We too wish everything could be recycled but since this is not the case, we must work to island rules – please see your Welcome Binder for more info about recycling categories.

Cats and Birds:

Do not feed the birds or the cats. We ask that you do not encourage them to your lanai or allow them in the units. Our official ambassador cats are Patches & Sasha, and they are registered with the community cat program at the Maui Humane Society. The Maui Humane Society is recognized worldwide for their progressive community cat program. Our Kapulanikai Cats are cared for daily with food and water.

After the Lahaina fire, significant changes were made as to the protocol for supporting registered community cats. As at February, 2025:

After the Lahaina fire, significant changes were made as to the protocol for supporting registered community cats. As at February, 2025:

If you find one of our cats in distress or injured:

• contact our on-site manager – text/call 808.727.0645
• locate carrying case stored in laundry room or along the side by chairs and equipment by the BBQs
• bring them to Maui Humane Society Lahaina Clinic at 48 Ulupono Street, hours are 10 am – 5 pm
• questions & help: Community Cat Program, Maui Humane Society: 808.877.3680 ext. 230 or (preferred) email: [email protected]
• in process of setting up emergency account at the vet around the corner – previous mobile vet has retired – will update by March 2025

If you find any animal in distress or injured: Maui Humane Society
Main Phone 808.877.3680 or [email protected]

Departure:

Regular cleaning is provided at each departure. Any excessive cleaning, laundry, breakage or damage will be assessed and charged accordingly.

Upon departure, please throw away any open food items, dispose of the kitchen trash and start the dishwasher. Please put all dirty bath towels and linens in the bathtub/shower before you leave.

If you have a lot of extra food, consider donating to the community food program at the church next door.

Feedback and Resolution Process:

We encourage sharing constructive feedback with management and the board to improve services to our shareholders, guests and our community. Please use the designated channels for such communications to ensure they are addressed
properly. Feedback can be relayed to management directly and discreetly in person or submitted in writing by email directly to the volunteer Board of Directors: [email protected]

Clear Standards and Expectations

Shareholders and their guests are responsible for abiding by all Kapulanikai rules and this Code of Conduct and are responsible for any damages or issues their actions may cause. This includes maintaining respectful behaviour, settling any financial obligations in a timely fashion and respecting the community, our staff, and the Kapulanikai property and its facilities.

Kapulanikai reserves the right to suspend or terminate ownership for conduct detrimental to the community’s interests, as determined at the Board’s discretion and legal advice.

Commitment to Continuous Improvement

Our team welcomes recommendations for the continuous improvement of our House Rules and Code of Conduct guidelines. Recommendations can be submitted in writing to [email protected]

Comment forms are emailed to all guests 3 days after their stay ends. Please fill out the comment form – we encourage and gratefully receive your honest feedback so we can continually improve the Kapulanikai experience for shareholders and guests.

Transparent communication of the conduct policy is shared with all shareholders and guests, in addition to continuous training for staff, will ensure a welcoming and respectful environment for all.

Mahalo and thanks for reading!